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Frequently Asked Questions
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Reservations are necessary as you will require an e-ticket to board our vehicles. After reserving your ride, you will find your e-ticket within a confirmation email along with a receipt of payment and contact information. We highly recommend checking our availability in advance, as seats fill up fast.
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The Berkshires & Hudson Valley Jitney has one stop in Midtown Manhattan and two stops in the Hudson Valley and Berkshires Region. We will make stops between Midtown Manhattan, Hudson, NY and Great Barrington, MA. You are expected to arrive no later than fifteen minutes before departure for a headcount.
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We offer our customers a variety of services, including luxury shuttle bus service and tours across the Berkshires and Hudson Valley Region. Our coaches offer passengers a luxury traveling experience with free wifi, outlets, restrooms, and monitors.
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Passengers can bring up to two bags with no extra charge. Additional bags will be charged $30 per extra bag. Bags must be clearly labeled with the passenger’s name and address. If you left behind your luggage, please contact our lost and found team immediately.
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Tickets are all electronic and can be found in the email used to reserve your travel. In case your ticket is compromised, lost, or not found in your email, keep a copy of your receipts and contact our support team immediately. We offer our passengers a discount upon checkout for reserving tickets in advance. There are no further discounts or group rates. All rates can be found on our bookings page.
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Service animals are welcome aboard free of charge. Please note that we are not required to offer seating to service animals or pets. Service animals must be trained and under control at all times. Service animals’ tasks and functions must correlate to the passenger’s disability.
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We offer a variety of all inclusive tours with the full list of amenities and experiences listed in the description. Our tours are same-day immersive experiences.